logo
Get startedBook a call

// CLIENT

Talna

A helpdesk with an AI agent, for Shopify, Amazon and eBay brands.

United Kingdom E-commerce customer support · SaaSProduct, brand & website · 2026

Talna's painted hero scene: as you scroll, a Shopify order, its Evri tracking update and the AI's Instagram reply appear over a couple walking, a delivery van and the shop it pulls up at.

The painting from Talna's homepage, live: night in dark mode, day in light. Switch it in the corner.

// What is Talna?

All inboxes, all orders, one place

Online brands answer customers across email, Instagram, Facebook, Amazon and eBay, and almost every question is about an order. Talna puts every inbox next to the live order it belongs to. It sorts each message by urgency, drafts the reply from the order and the tracking, and sends on its own only where a manager has said it may.

  • Every inbox, every order

    Email, Instagram, Facebook, Amazon and eBay messages land in one queue, each matched to its order.

  • A draft on every ticket

    Replies are written from the order, the tracking and the knowledge base, in the team's own voice.

  • Auto-reply only where allowed

    A manager switches it on per case type. Everything else waits for a person.

// The product

One ticket, from arrival to answer

This is the inbox from Talna's homepage, running here. Click a view, a tab, a ticket. The data is invented; the interface is theirs.

Talna.aiInbox
DRDev Ramanathan
Delivery Issue supportAI readyOrder 203-5518842-7710394 Delivery

It has said 'label created' for three days. Has it actually left?

Sep 17, 2026, 09:41 AM

AI assessment

Label created three days ago and the carrier has not scanned it. Nothing is wrong with the order; the parcel has not entered the network yet.

203-5518842-7710394awaiting first scanAmazon
Order date
Sep 13, 2026
Dispatch date
Sep 14, 2026
Courier
Evri
Tracking
H4029183746
Status
awaiting first scan
Address
18 Quay StreetBristolBS1 4DBUnited Kingdom

// Set-up

Running in fewer than ten clicks

Sign in, connect the store, connect the inboxes, and drafts start arriving. The site walks through it step by step, with the app window changing beside each one.

talna.ai

Talna.ai

Sign in or create an account

[email protected] Continue or Continue with Google

// AI features

What the agent does on every ticket

Every feature on the site carries its own small, working piece of the product.

All channels in one place.

Email, Instagram and Facebook messages, and Amazon and eBay buyer messages, land in the same queue — each one matched to its order.

  • AmazonDev Ramanathan26 min agostarted 3 days agoDelivery IssueOrder 203-5518842-7710394
  • InstagramPriya Raghavan51 min agoProduct DefectOrder #SP-40277
  • FacebookNeveen Saloti46 min agoWants to cancel before dispatch — still possibleCancel OrderOrder #SP-43585
  • EmailLukas Meyer1 hr agoReturn RefundOrder #SP-39804
  • eBayAoife Brennan2 hr agoOrder StatusOrder 11-09482-33107

Sorted and routed to the right team.

Talna classifies every incoming message and email by case type and directs it to whoever handles it: support to support, collaborations to marketing.

Message routing

Support

203 this week

Delivery IssueProduct DefectReturn Refund

RHRhea · Support

Growth

10 this week

Collaboration

ANAna · Marketing

Other

managers by default

MAManagers · see all

Urgent first, by order state.

A change of delivery address on an order that has not shipped — and can still be edited — moves to the top of the queue. A parcel in transit stays quiet.

Change order / addressUrgent until shipped
InstagramMarta Kellner4 min agoWants to change an order that hasn't shipped yet — act before it shipsUpdate Shipping AddressOrder #SP-40218
#SP-40218 · unfulfilled · address still editable
eBayAoife Brennan2 hr agoOrder StatusOrder 11-09482-33107

AI spam filter, only the relevant reaches your team.

Talna reads every incoming message and routes only the ones that need an answer to your operators. Newsletters, cold pitches and automated notices go to Off-topic instead of the queue, and collaboration requests go to marketing.

Incoming · last hour2 of 5 to the team

  • Priya RaghavanZip broke on first useSupport
  • Wholesale WeeklyNewsletterOff-topic
  • Nordlight CreatorsCollaboration pitchMarketing
  • Dev RamanathanWhere is my parcel?Support
  • growth-seo.exampleCold outreachOff-topic

212 kept out of the queue this week

AI drafts on every ticket.

Replies are drafted instantly from the order, the tracking and your knowledge base, in the way your team already answers. Review, edit, send.

The zip on the sleep bag broke the first time we used it. Photos attached. Can you help?

Sep 17, 2026, 09:16 AM

Sending as Rhea · support inbox
Reply Note

Hi Priya, I'm sorry about that, and thank you for the photos. We'll send a replacement sleep bag at no cost — there's no need to return the faulty one.

AI translation both ways.

Your team reads and reviews drafts in its own language. Replies still go out in the language the customer wrote in.

Hallo, ich habe die Decke Ende August als Geschenk gekauft. Kann ich sie noch zurückschicken?

Original, GermanSep 17, 2026, 08:47 AM

Hello, I bought the blanket as a gift at the end of August. Can I still send it back?

Translated from GermanSep 17, 2026, 08:47 AM

Sending as Rhea · support inbox Sends in German
Reply Note

Hi Lukas, yes — your order was delivered on 1 September, so you can return it until 1 October. Reply here and we'll send you a prepaid return label.

Auto-reply, only where you allow it.

Fully permission-based: Talna answers on its own only the conversation types you approve, using the latest tracking from your carriers' emails for accurate, current delivery updates.

  • Auto-reply · order statusOn
  • Auto-reply · delivery issueDrafts only
  • Auto-reply · refund / returnDrafts only

AI auto-reply

Hi Tomas, your order is with Royal Mail and due tomorrow, 18 September. You can track it with RM5590124478.

Sep 17, 2026, 09:48 AM

Analytics on performance and exceptions.

Response times, tickets per day, replies by teammate, lost and damaged parcels, and how much of the work the AI is doing — or just ask in plain English.

Replies written by AI 61%

How replies were sent

  • AI suggested 52%
  • Typed manually 22%
  • Prompt edit 14%
  • AI auto-reply 12%
How many parcels were lost this month? Ask

// How it learns

It learns the playbook as the team replies

Talna starts in assisted mode: it drafts and the team reviews. Coverage builds case type by case type. Once a type has proven itself, a manager switches auto-reply on for that type alone, and urgent tickets are never answered automatically.

  1. Week 1 · assisted mode

    211212213214211drafts reviewed

    Kept 76%Edited 18%Rewritten 6%

    ↳ every edit teaches it something

    01

    Start in assisted mode

    Talna drafts a reply on every ticket; your team reviews, edits and sends. Every approval and every edit teaches it something.

  2. Playbook coverage

    Where is my order98%
    Replacement request72%
    Address change45%

    02

    It learns case by case

    Coverage builds separately for each kind of case — where is my order, a replacement, an address change — not as one blended number.

  3. Auto-reply · where is my order
    Auto-reply · refund request

    Switched on by Rhea · 41/43 sent unedited

    03

    Switch on auto-reply per case type

    When a type of conversation has proven itself, a manager turns auto-reply on for that type alone. Urgent tickets are never auto-answered.

// Our part

What SiteSynth built

Talna asked for a site that looks fresh. In the Shopify App Store every helpdesk site looks like the next one, and they wanted to stand out.

Logo & brand kit

The box mark, wordmark and lockups for dark and light, with a download page for the team.

Painted scroll hero

A dithered painting the visitor travels through on scroll, at night in dark mode and by day in light mode.

A live product demo

The Talna inbox, rebuilt in the page with invented data, so visitors click through real tickets instead of watching a video.

Product copy

Every feature written against what the product actually does today: what it learns, when it auto-replies, what it never does.

Pricing, ROI & demo booking

A plan comparison, an ROI calculator in GBP, USD or EUR, and a book-a-demo form with a time picker.

Handover

A clean repository the client owns, with a Docker build for Google Cloud Run and a README that maps every section.

Next.jsReactTypeScriptTailwind CSSthree.jsMotionCloud Run
Visit talna.ai

// Designed & built by

SiteSynth

SiteSynth is an AI-curated design & development studio. We help companies build, migrate and own their digital products, combining AI-curated workflows with senior human review.

Start your project